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April 30, 2007

Answers To Your Emails

Glenn asks “Do you still have model vt38a camera with dual floodlight lamp holders in stock?”

X10Community: Glenn, the VT38a Floodcam link can be found here for your convenience: http://www.x10.com/products/x10_vt38a.htm

James says: “Hello there, I’m a local police officer & interested in doing security installs. I was trying to see if I could get a catalogue? I’m interested in purchasing in bulk for doing home, store & small business installs. Primarily 4-9 camera, DVR or PC based recorders & also with internet access options.”

X10Community: “Hi James, you would be a perfect fit for our X10 Contractor program. Our contractors are able to purchase X10 items at a discounted rate and able to provide installation services charging normal rates on the sale of the products in addition to installation fees. Contractors are able to make a good living or earn supplemental income depending on how they choose to run their business. If you would like to learn more, feel free to visit our Contractor website at www.x10contractor.com. You can also speak to the X10 Contractor desk by calling toll-free at 888-455-5658. For convenience, we place all of our items online for you to preview. You can find our online catalog at www.x10.com/catalog.

Alfredo inquires “I need to know if on the 4 room system; all 4 cameras are in color? Also, does it come with an AC power adapter? It says that the battery pack last 4 hours with camera on. Does that means that you will not be able to have it on continuosly? Please, explain.”

X10Community: Alfredo, thanks for writing in. We manufacture many different types of cameras for many types of needs. Unless specified in the ad, the cameras you receive will broadcast full color. The ad you make mention of is a 4-camera full-color kit. Each camera is powered by an AC adaptor, so they are each plugged in to an outlet in order to receive power. The battery packs primarily serve a purpose during a power outage, They operate on AA-sized batteries, and a new set of batteries have a continual lifespan of 4 to 5 hours. If you need more assistance, please feel free to give us a call 24/7! We can be reached at 800-675-3044.

April 27, 2007

Answers To Your Emails

Here is this week’s installment of answers to your emails…

Anonymous: If I hook up the video sender to my satellite box in the tv room in my house and i buy a receiver for my room, will I only be able to view the same channel as the tv room, or will I be able to change channels on the television in my room?

X10Community: Hello. As the video sender is not designed to be used this way, unfortunately you will not be able to have much success with the method you describe. The most effective way is to use one cable/satellite box in the first room then to hook up the receiver on the second television.

Mrs. Cook asks: Please could you tell me if you have any suppliers of Xcam 2 floodcam in the UK, for 240 volt AC? I would be grateful for your help as I am unable to find anyone that sells anything like this.

X10Community: Mrs. Cook, for X10 products available in your country, please refer to www.x10europe.com

Paul & Susan mention: We purchased an outdoor system a few years ago which we just lost to a fire. Can you look up our records and let me know what we had so we can reorder. Thank you so much

X10Community: Hello. We are sorry to hear about your tragedy. We can certainly help you with your re-order if you call our Customer Service hotline at 800-675-3044. We are available 24/7.

Eliezer asks: Do you have distributors in Puerto Rico?

X10Community: Elezier, X10 ships products to Puerto Rico. If you are interested, you can order directly from our website at www.x10.com or call us at 800-675-3044.

April 10, 2007

Answers To Your Emails

Here is this weeks installment of Answers To Your Emails. Thanks to everyone who wrote in!

Mirene writes: I have been using X10 for the last 25 years and I love it, I can't do without. I am having a problem, I have a lot of modules around the house, but my system can not reach them all, I think I may need the X10 Pro Signal Amplifier Coupler Repeater (XPCR) am I right? How can I get it or what do I need. Thank you very much.

X10Community: Mirene, here is a direct link to the Coupler Repeater: http://www.x10.com/pro/automation/xpcr.htm. This device will be able to help you, especially if your residence is fairly large. If you need further assistance, feel free to contact us 24/7 at 800-675-3044.

Laurel Writes: i live in a duplex in New Jersey. I wish to install video cameras at the front and back of my side of the building to watch my two doorways and my vehicle. The neighbor on the other unit has a teenage son who has friends and they have been vandalizing and harassing my property, even my car, while I was inside the vehicle. When I attempted to make a report, the boys claimed it was accidental and that I was just being mean. One person has told me I can install VISIBLE cameras as long as I also post warning notices that are easy to see letting it be known that I have a surveillance system in operation, and another person told me I cannot install those in any rented residences in New Jersey. I cannot find any law one way or the other but I sure do wish to buy a couple of cameras. I need to know about this first, though. thank you.

X10Community: Laurel, laws in every state vary when it comes to using electronic surveillance equipment. Some states allow video only with no audio, while others allow both, however under circumstances such as posting surveillance notices informing people they are being watched and/or recorded.. It would be best to find to first find out the laws of your state, as that will help you choose the type of system to suit your needs. X10 has the ability to allow you to build your own system, so when you are ready give us a call and we will be more than happy to assist.

Anonymous asks: A few questions about the camera systems. How much are the battery packs and how do you charge the packs? Do you send spam after a purchase? How does the item tell the VCR to start recording? Do I need a computer with this product?

X10Community: The battery packs run for $19.99 each. Here is a link where if you purchase one battery back, you get an additional 3 for free. The battery packs are primarily used as backup power in the event of a power outage. A fully-charged battery pack has the ability to run for up to 5 hours and uses 4 AA batteries.

When you inquire about spam, we do not sell or give out your email address to any 3-parties as we keep your email addresses in strict confidentiality. However, when you make a purchase, you are registered to receive our daily newsletter. If you wish to be removed from the newsletter mailing list, let us know and we are more than happy to oblige and remove you.

The VCR Commander works off of IR signals. Like a remote control, when the camera is triggered, it sends a signal to the VCR to record.

And based on the type of system you are searching for, you can choose to purchase one that does use or does not use a computer to records. It’s your choice, and we leave it up to you. However, if you do want the ability to record on a computer, please let your sales rep. know so they can choose the right package for you.

Anonymous asks: For the payment of this item do you accept debit cards?

X10Community: We accept debit cards as long as they have a Visa or Mastercard logo. In terms of credit cards, we accept all major brands.

Anonymous asks: About the wireless video sender kits, does it have remote control extender? In other words can i use my regular remote control from the room i have the receiver?

X10Community: Hello, you will receive the newest version of the video sender, the VK82, which has built in Powermid technology. This means that it does have a built-in remote extender, so you can use your regular remote control from the room where you have the receiver.

Anonymous asks: have a few questions. Do you have a phone number I could call?

X10Community: Sure. Please feel free to call us 24/7 at 800-675-3044. We will be more than happy to assist!

April 03, 2007

Answers To Your Emails

We have a very international flavor to this week’s edition of Answers To Your Emails. Thanks to James, Victor, Daniel, Petr, Jim, Barbara, Nik and everyone else for writing in!

James asks: Do you ship to the UK? I can’t find anywhere that will? www.x10.co.uk forwards to www.x10.com and says US only?”

X10Community: Hi James, for our international friends in Europe, please visit www.x10europe.com to locate X10 items that are compatible for your country.

Victor says: hi... I'm Victor, and living in Italy, is possible buy to you directly and expedition to me, what is the cost ???. I see resellers, and the price is upper and not promotion some you.... thank you...

X10Community: Victor, thanks for writing in. X10 has products available for your area. Please visit www.x10europe.com to learn more.

David says: I am every interested in the Barking Dog Alarm. How much including Shipping to the UK (London)? Cheers Dave

X10Community: Dave, I posted a blog link yesterday entitled How Much Is That Doggy In The Window? About Rick, an X10 installer who still has a few of the RoboDogs left from a previous purchase. However, as these were designed for the North American standard of 110v they may not be compatible for your area. You can learn more about Rick and his RoboDogs by reading the blog link here.

Anonymous says: I just bought a powerhouse mini-timer model #MT10A. I can't get it to work. Please help

X10Community: Hello, here are a couple of resources for you. We have a knowledgebase that you can use to help you troubleshoot. Here is the direct link to the MT10A. If you are unable to find the help you need, refer to the X10 forum, where it is possible someone may have already asked or responded to a similar problem you are experiencing. Lastly, if you are still having problems, please contact X10 customer Support by emailing directly at support@x10.com.

Daniel says: I want to buy Active Home Pro 9 piece kit, but I am from Spain and I don't know if this product will be compatible with my electrical line of 220 Volt and 50 Hz frecuency. And another question, the electrical plug that I have in my house is distinct than yours...Is the product available for European/Spanish plug?. Thanks for your time.

X10Community: Hello Daniel, You can find the ActiveHome Pro 9-piece kit that is compatible for Spain by going to www.x10europe.com.

Petr says: I'd like to know more about you like where you are in the world and may I receive your products in Canada and what's the cost. You have a catalog of your product? Thanks

X10Community: Hello Petr. X10 Wireless Technology is based out of Seattle, WA, this includes our call center, support personnel, and marketing departments. However, we ship our orders from our warehouses in Las Vegas, New Jersey, or Mississagua, Ontario – whichever is closest to your location. As you are located in Canada, your orders will be shipped from the Ontario warehouse. The costs for our items varies depending on what you are looking at, however we do have daily sales and specials that you can find by subscribing to our newsletter. If you are looking for our online catalog, here’s a link where you can find it.

Jim asks: The instructions for the X10 on page 17 states Warning! The camera and power supply is intended for indoor use only. Do not install them outdoors. Yet in the answers to the question is the camera water proof? you reply that it is water resistant. Can this camera be placed on the outside of a building where the weather is sometimes cold and wet.

X10Community: Hello Jim, the cameras are weather-resistant, not water-resistant. This means that they are designed for use outside. However, they need to be protected from the rain.

Barbara asks: I found your site on Craigs list. I am looking for a wireless camera as a back up camera for our van. Do you have anything that would work? Thanks Barbara.

X10Community: Barbara, we carry a host of cameras that can be used many different ways. How do you plan on charging the cameras? Also, how do you plan on viewing what they transmit? If you need assistance, please feel free to give us a call at 800-675-3044 and speak to one of our consultants who can assist you.

Nik says: Hello, alive in Guadalajara, Mexico; it wanted to know if it is possible to buy its produsctos of alarm in about 10 at least Mexico or if they can send Protective 10 Extra Piece Security Kit to Mexico for several houses of a habitacional set. It would be thankful if they could send information in Spanish, in the corresponding E-Mail, Thousand Thanks

X10Community: Nik, thanks for writing in. At this time, X10.com does not directly ship outside of the US or Canada. However, I do know of a contractor with an International shipping agreement who has the ability to send these items to you. Keep in mind that the products work on the 110v electrical current, which works for your country, so there shouldn’t be any problems. If you are interested, please visit www.kingwoodautomation.com.

Nik, agradece por la escritura pulg. En este tiempo, X10.com no envía directamente fuera de los E.E.U.U. o del Canadá. Sin embargo, sé de un contratista con un acuerdo de envío internacional que tenga la capacidad de enviarte estos artículos. Tener presente que los productos trabajan en la corriente eléctrica 110v, que trabaja para tu país, tan allí no debe ser cualquier problema. Si estás interesado, visitar por favor www.kingwoodautomation.com. (English to Spanish translation courtesy of the Google Translator tool.!)

Do you have a question? Send it to us at community@x10.com.

April 02, 2007

How Much Is That Doggy In The Window?

I was speaking with Rick, an X10 Installer from Arizona, who mentioned to me that he had several RoboDogs available that he was willing to “give away” at a great rate. These are brand new (never been used) items that he had purchased from the X10 factory before the RoboDog was discontinued. However, Rick is looking to package them with X10 kits.

If you are in the market for an X10 kit, whether you are looking to set up a home security system, automate your home, or have ever wanted wireless cameras now would be a great time to buy your system from Rick! Rick is a great consultant of X10 products and has the ability to install your system if you reside near the Mesa, Arizona region.

If you don’t live in Arizona, buy your system from Rick today if you are interested in grabbing one of the RoboDog deals before they disappear! You can learn more by visiting his site at RicksX10Security.com or contacting him directly at 480-964-7233 to inquire more about a system that you need!

But act now! As this offer for a RoboDog won’t last long!