Inside-Out

A week ago I had this gal call me up and say that a purchase of a camera kit was made under her fiancé’s name and she wanted to change the purchase to show that it was indeed under her name because she paid for it. She then went into a VERY long story about how he had kicked her out of the house and had broken off the engagement. On top of all that he had used her credit card to place the order so technically speaking she bought the equipment. It turns out that this credit card misuse worked out well for the caller because she absolutely loved her setup from X10. She wanted everything on the account transferred to her name. So I put in notes into the order stating that this customer indeed wants to keep this product.

Two days later I’m talking to her now ex-fiancé who called in and said that he wanted to return the system and get credit onto a different card. Because of credit card security I told him that we cannot do this, and that the notes indicated that his ex-fiancé is more than happy to keep the product. This is about the time he started ranting and raving about how she had cheated on him a and how this was his credit card but that she had stolen it from him, and a couple of not so friendly adjectives. He hung up after cursing even more about his ex-fiancé.

The very next day she calls up to add a Protector Plus system to the order. Turns out she was filing a restraining order against him and wanted more protection. It’s kind of ironic that his fraudulent purchase is now his ex-fiancés protection.

I’m sure we haven’t heard the end of this one. There’s a Lifetime made for TV movie in there somewhere!

Posted by The X10 Call Center Team at 09:23 AM | Permalink | Comments (0) | TrackBacks (0)

Here in Seattle we’re known for specialty coffees, technology, and grunge music in the 90’s. After last football season the Seahawks and their fans are hoping to make it back to the Super Bowl and put Super Bowl champion Seattle Seahawks out there for the world to see. After the Super Bowl loss last season Seahawk fans are rabid and have more foam in their mouth than a latte from Starbucks. Every Sunday is a big deal this season in Seattle. Rather than raking fall leaves and other home improvement projects everyone is watching every move coach Mike Holmgren makes.

Like Mike Holmgren I’ve got my own team and I’ve got a league of other coaches trying to knock my team down. My Fantasy Football league is full of sports nuts watching every game and studying stat after stat. I can’t possibly enjoy the actual games if I’m going back to my computer every other down to check my fantasy teams stats. I was thinking there has to be an easier way to watch the game AND watch my fantasy football team.

Generally when faced with a problem like this I look to X10 for answers. Sure enough there was a kit that would work. The X10 'Fantasy Sports' Tracker.

After hooking up the sender to my computer and the receiver to my TV I was able to send my Fantasy Football stat page from the computer to my television. This way I can watch the game, and watch my stats at the same time.

It’s just like changing the channel! Watch the big game on channel 13; switch over to my stats by hitting video input on my remote, then back to the game. With my TV’s picture in picture I can have them both up and switch from the small screen to the big screen with a simple push of a button.

My favorite thing about the kit actually has nothing to do with the kit. Now I can stay in the family room and watch the game without getting flagged down by my wife while running to the den. Before the X10 'Fantasy Sports' Tracker on the way to view my stats my wife would catch me and put me to work. Rather than watching the game or watching my stats I’d be in the yard raking leaves or cleaning the gutter.

Now I’ve got the game, my fantasy stats all in the comfort of my family room. Now I just need a mini fridge and I’ll be set for the next 17 weeks.

Posted by Michael Mallari at 10:57 AM | Permalink | Comments (0) | TrackBacks (0)